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You are here: Home / Voice Logging

Voice Logging

 Voice logging is the practice of regularly recording telephone conversations.
VOIP Box for IP Phone or SIP Trunks

Record calls on the line side, station side, digital, analog, SIP stations or trunks even dispatch microphones! Ultimate distributes a solution for almost every application. We help with demonstrations, pricing, and installations.

VOIP BOX for IP Phones – Sales sheet   VOIP BOX for SIP trunks – Sales sheet

  • Based on a tiny but incredibly powerful embedded Windows PC.
  • VoIP box is licensed and Cost-Effective from as few as 4 phones up to 24 phones, larger applications may require the use of our BackOffice 4ip solution and a customer provided PC or our Certified Solution Package rack-mount host PC.
  • Pre-Configured by Intelligent Recording for instant plug n’ play connection. No need for IT Expertise.
  • Includes VoIPBox Manager software for quick and easy management of recorded calls.
  • Full Encryption available.
  • SMDR Integration on SIP Trunk recording provides Extension data.
  • Inclusion/Exclusion List determine which extensions should be recorded.
  • Directional Recording– Inbound, Outbound or All
  • NEW – record only internal side of the conversation on outbound calls to ensure legal compliance in States that require all party notification of all calls.
  • Email alerts to the system administrator if any system failures
  • Store up to 10,000 hours on the device, limitless storage for backup or permanent storage on any network drive.

PRI Circuits – Multi-Corder

  • Save Calls by Extension that made or received the call with SMDR integration on most phone systems.
  • Easily Include or Exclude extensions that are recorded
  • Optionally save the calls by DNIS (the number the caller dialed to reach your company) for marketing analysis– determine which media generated the call/lead.
  • Associate the recorded call to the first extension, last extension or the extension that was on the call the longest.
  • Tracks call through the system and report the extensions in the comments field of the recording
  • Start or Stop recording by the assigned key press and optional Encryption of recordings for PCI Compliance
  •  Email alerts to the system administrator if any system failures
  • Combine PRI, Analog (lines or radio channels) and Digital recorders on the same host platform
  • Includes our new Call Reporter Pro 2 admin software complete with Call Scoring and Reporting

Analog lines – Call Tracker and Call Tracker Plus

Desktop and backroom digital station – Digital 01’s, 04’s, & the Digital 016,

Cloud services / SIP (station and trunks)

Software that is easy to understand and programming that is flexible.

You can see from the list above we can help with recording calls regularly – or even better automatically!

Call Roy to see what is the best fit for your application.

 

Support documents – PC Requirements – Annual License Fee –  Compatibility Chart – Connectivity Layout – Digital 04 and 016 wiring overview

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